Andaman Ferry Booking Cancellation & Refund Policy

Payment Processing & Confirmation Guidelines

Secure Payment Processing

All financial transactions undergo secure processing and are deemed successful only upon authorization from our payment gateway. Successfully processed transactions are eligible for confirmed ferry bookings or complete refunds in case of booking failures.

Bank Transfer & Alternative Payments

For payments processed via bank transfers, payment links, or other banking channels:

• Confirmation only after funds settlement
• Verification by our accounts department
• Processing time: 24-48 hours

Standardized Refund Processing Duration

Domestic Transaction Refunds

✓ Processing Timeline: 3-5 business days

• Applicable across all Indian transactions
• Direct credit to original payment method
• Real-time tracking available

International Transaction Refunds

✓ Processing Timeline: 7-9 business days

• Applicable for all overseas transactions
• Compliant with international banking protocols
• Subject to forex regulations

Cancellation & Modification Options

Ferry Booking Modifications

Visit our dedicated portal: Cancel/Reschedule Ferry Tickets

Standard Cancellation Procedure

• Submit requests from registered email: [email protected]
• Administrative fee: ₹250 per passenger (GST inclusive)
• Additional operator charges may be applicable

Comprehensive Rescheduling Guidelines

Time-Sensitive Requirements

1. 48-Hour Advance Notice Rule

• Rescheduling requests must be submitted at least 48 hours before your scheduled departure time
• Example:
  • For a Monday 2:00 PM ferry
  • Request must be submitted before 2:00 PM on Thursday
  • Weekend hours are not counted
• Why: Allows operators to manage seat inventory and accommodate other travelers

2. Business Hours Processing

• Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
• Closed On:
  • Sundays
  • Public holidays
  • Local festival days
• Important Note: Requests received after business hours will be processed the next working day
• Processing Timeline: Within 4-6 working hours of request receipt

3. Seat Availability Conditions

• Booking Priority: First-come, first-served basis
• Class Restrictions:
  • Subject to same class availability
  • Upgrades possible with fare difference
  • Downgrades subject to refund policies
• Peak Season Limitations (October to March):
  • Limited seat availability
  • Higher modification charges may apply
  • Advanced booking recommended

2. Rescheduling Fee Structure

• Same vessel, same class: ₹236 per passenger
• Same vessel, class upgrade: ₹236 + fare difference
• Different vessel booking: Full cancellation & new booking charges apply

3. Modification Process

• Cancellation of original reservation
• New booking computation includes:
  • Applicable refund from cancellation
  • Fresh booking charges

Operator-Initiated Cancellations

Valid Cancellation Scenarios

• Adverse weather conditions
• Technical complications
• Government directives
• Force majeure circumstances
• Health & safety concerns

Refund & Compensation Policy

• Complete/partial refund as per operator discretion
• Standard processing fees applicable
• Liability limited to ticket value
• Consequential damages not covered

Essential Policy Information

1. Booking status subject to operator confirmation
2. Full refund guaranteed for failed bookings
3. Consequential loss compensation not applicable
4. Administrative charges on all modifications

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Policy Last Updated: October 28, 2024

Important Notice: This policy is dynamic and subject to periodic updates.

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